If your account has been temporarily frozen until age verification has been successfully completed, do not worry. We have tried to make verifying your account with WinningRoom very quick and easy. For the smoothest verification experience, be sure to carefully stick to the instructions below.
In order to complete your account verification, we will need to receive documents from you so you can keep enjoying WinningRoom.
Please submit one of these documents:
- A colour photo of the front and back of your national ID card or Driving license
- A colour photo of your Passport showing all four corners
Proof of address
A utility bill (bank or credit card statement, tax letter or other official document) that has been physically sent home to you, or an electronic bill in PDF format. Please make sure that the following information is visible:
- Your full name and address
- Issue date (note: it can be at most 3 months old)
- Issuing body’s name or logo
- Please make sure the entire document with 4 corners is visible
Please provide the documents by sending them to: email@example.com. Make sure to carefully review the document criteria to avoid having to submit the document more than one time.
Why do you need to verify your account?
In order for WinningRoom to be able to guarantee as high security as possible online, we have to verify your identify as a player. We want to ensure that we do everything in our power to prevent children under the legal age of 18 from using our site as well as limiting fraudulent activity as much as possible.
How will you know when your account is verified?
That’s simple! Keep an eye on your email. Once we have successfully verified your account, we will notify you via email. If we have any further questions about the documents you sent in, we will notify you via email as well.
What happens to the balance on your account?
Your account balance will remain, and is again accessible once your account has been verified.