Why have deposits via credit cards been stopped?
As a result of changes made by The Gambling Commission (the gambling regulator of Great Britain), we've stopped accepting deposits from credit cards. The regulation took effect on 14th April 2020.
- We've removed the ability to deposit using a credit card for all customers registered as living in England, Scotland, Wales and Northern Ireland - even if your credit card is issued by a non-UK bank.
- All operators in Great Britain are preventing credit card deposits in line with the new regulations.
What payment types will this apply to?
- Deposits by credit cards
What do I need to do if I only had a credit card registered to my account?
Just log in to your Winning Room account and add another payment method, such as bank transfer or e-wallet. Your credit card will no longer show as a deposit option, and your new method will automatically become your default.
I have another payment method registered to my account – do I need to do anything?
NO, you don’t need to do anything.
I’m a UK customer, but my card is issued by a non-UK bank – can I still use it?
No. The restriction applies to customers registered as living in England, Scotland, Wales and Northern Ireland - even if your credit card is issued by a non-UK bank.
I’m a non-UK customer, but my card is issued by a UK bank – can I still use it?
Yes. The restriction only applies to customers registered as living in England, Scotland, Wales and Northern Ireland.
Can I change my registered country (and continue to use a credit card)?
We can only change your registered country if you’ve moved, and we’d need your ID and new proof of address documents first.
Can I still use the balance I already deposited using my credit card?
Yes, you can still play with the funds deposited from your credit card after the ban is in place - but you won’t be able to use your credit card to deposit anymore.
Can I still withdraw back to my credit card?
Yes, it works the same way it did before – so if your deposit came from a credit card, you can still withdraw back to the same method.
How do I withdraw if my registered credit card has expired?
If the credit card you used to deposit with has expired, you’ll need to withdraw via bank transfer to a bank account in your name.
Will you delete my credit card from my account?
No, we won’t. That way you can still use it to withdraw (while the card is valid).